/* ============================================ */
/* ticket.css - سیستم تیکت (حرفه‌ای و آرام)    */
/* ============================================ */

/* دکمه پشتیبانی ویژه در سایدبار */
.sidebar-action-btn.vip-support {
  color: var(--text-secondary);
  transition: all 0.2s ease;
}

.sidebar-action-btn.vip-support:hover {
  color: #b45309;
  background: rgba(180, 83, 9, 0.08);
}

/* ============================================ */
/* پنل کاربر */
/* ============================================ */
.user-tickets-panel {
  display: none;
  background: var(--bg-primary);
  border-radius: 1rem;
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.12);
  padding: 1.5rem;
  max-width: 600px;
  position: fixed;
  top: 50%;
  left: 50%;
  transform: translate(-50%, -50%);
  width: 92%;
  max-height: 85vh;
  overflow-y: auto;
  z-index: 1500;
  border: 1px solid var(--border-color);
  animation: ticketPanelIn 0.25s ease;
}

@keyframes ticketPanelIn {
  from {
    opacity: 0;
    transform: translate(-50%, -50%) scale(0.96);
  }
  to {
    opacity: 1;
    transform: translate(-50%, -50%) scale(1);
  }
}

.user-tickets-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 1.25rem;
  padding-bottom: 0.75rem;
  border-bottom: 1px solid var(--border-color);
}

.user-tickets-header h2 {
  font-size: 1.15rem;
  font-weight: 600;
  color: var(--text-primary);
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

.user-tickets-close {
  width: 2rem;
  height: 2rem;
  border-radius: 50%;
  background: transparent;
  border: none;
  color: var(--text-secondary);
  font-size: 1.2rem;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s ease;
}

.user-tickets-close:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
}

.new-ticket-btn {
  background: var(--bg-secondary);
  color: var(--text-secondary);
  border: 1px solid var(--border-color);
  padding: 0.5rem 1rem;
  border-radius: 2em;
  cursor: pointer;
  font-size: 0.8rem;
  font-weight: 500;
  display: flex;
  align-items: center;
  gap: 0.4rem;
  transition: all 0.2s ease;
  font-family: inherit;
}

.new-ticket-btn:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
  border-color: var(--text-tertiary);
}

.new-ticket-btn.vip {
  color: #b45309;
  border-color: rgba(180, 83, 9, 0.2);
  background: rgba(180, 83, 9, 0.04);
}

.new-ticket-btn.vip:hover {
  background: rgba(180, 83, 9, 0.08);
  border-color: rgba(180, 83, 9, 0.3);
}

.user-ticket-list {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
}

.user-ticket-item {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: 0.75rem;
  padding: 0.9rem 1rem;
  cursor: pointer;
  transition: all 0.2s ease;
}

.user-ticket-item:hover {
  background: var(--bg-hover);
  border-color: var(--border-color);
  box-shadow: 0 2px 8px rgba(0, 0, 0, 0.03);
}

.user-ticket-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 0.35rem;
}

.user-ticket-subject {
  font-weight: 500;
  font-size: 0.9rem;
  color: var(--text-primary);
}

.user-ticket-status {
  font-size: 0.65rem;
  padding: 0.15rem 0.6rem;
  border-radius: 2em;
  font-weight: 500;
}

.user-ticket-status.pending {
  background: rgba(59, 130, 246, 0.08);
  color: #3b82f6;
}

.user-ticket-status.replied {
  background: rgba(245, 158, 11, 0.08);
  color: #b45309;
}

.user-ticket-status.closed {
  background: rgba(16, 185, 129, 0.08);
  color: #059669;
}

.user-ticket-meta {
  display: flex;
  gap: 1rem;
  font-size: 0.7rem;
  color: var(--text-tertiary);
}

.user-ticket-detail {
  padding: 0.25rem 0;
}

.ticket-back-btn {
  background: transparent;
  border: 1px solid var(--border-color);
  color: var(--text-secondary);
  padding: 0.45rem 0.9rem;
  border-radius: 2em;
  cursor: pointer;
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  font-size: 0.8rem;
  font-family: inherit;
  transition: all 0.2s ease;
}

.ticket-back-btn:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
}

/* ============================================ */
/* مودال ارسال تیکت */
/* ============================================ */
#ticketModal .modal-content {
  max-width: 480px;
  background: var(--bg-primary);
  border: 1px solid var(--border-color);
  border-radius: 1rem;
  overflow: hidden;
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.12);
}

#ticketModal .modal-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  padding: 1rem 1.25rem;
  background: var(--bg-secondary);
  border-bottom: 1px solid var(--border-color);
}

#ticketModal .modal-header h3 {
  font-size: 1rem;
  font-weight: 600;
  color: var(--text-primary);
}

#ticketModal .modal-close {
  background: none;
  border: none;
  font-size: 1.2rem;
  color: var(--text-secondary);
  cursor: pointer;
  transition: color 0.2s;
}

#ticketModal .modal-close:hover {
  color: var(--text-primary);
}

#ticketModal .modal-body {
  padding: 1.25rem;
  overflow-y: auto;
  max-height: 60vh;
  -webkit-overflow-scrolling: touch;
}

#ticketModal .form-group {
  margin-bottom: 1rem;
}

#ticketModal .form-group label {
  display: block;
  margin-bottom: 0.3rem;
  font-size: 0.8rem;
  font-weight: 500;
  color: var(--text-secondary);
}

#ticketModal .form-group select,
#ticketModal .form-group input,
#ticketModal .form-group textarea {
  width: 100%;
  padding: 0.6rem 0.75rem;
  background: var(--bg-primary);
  border: 1px solid var(--border-color);
  border-radius: 0.5rem;
  color: var(--text-primary);
  font-family: inherit;
  font-size: 0.9rem;
  resize: vertical;
  transition: border-color 0.2s;
}

#ticketModal .form-group select:focus,
#ticketModal .form-group input:focus,
#ticketModal .form-group textarea:focus {
  outline: none;
  border-color: var(--accent-color);
  box-shadow: none;
}

#ticketModal .btn-primary {
  width: 100%;
  padding: 0.7rem;
  border-radius: 0.6rem;
  background: var(--accent-color);
  color: #fff;
  border: none;
  font-size: 0.9rem;
  font-weight: 500;
  cursor: pointer;
  transition: background 0.2s;
}

#ticketModal .btn-primary:hover {
  background: var(--accent-hover);
}

/* ============================================ */
/* لیست تیکت‌ها (ادمین) */
/* ============================================ */
.ticket-list {
  display: flex;
  flex-direction: column;
  gap: 0.5rem;
  padding: 0.25rem 0;
}

.ticket-item {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: 0.75rem;
  padding: 0.9rem 1rem;
  cursor: pointer;
  transition: all 0.2s ease;
}

.ticket-item:hover {
  background: var(--bg-hover);
}

.ticket-item-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 0.35rem;
}

.ticket-item-subject {
  font-weight: 500;
  color: var(--text-primary);
  font-size: 0.9rem;
}

.ticket-item-status {
  font-size: 0.65rem;
  padding: 0.15rem 0.6rem;
  border-radius: 2em;
  font-weight: 500;
}

.ticket-item-status.pending {
  background: rgba(59, 130, 246, 0.08);
  color: #3b82f6;
}

.ticket-item-status.replied {
  background: rgba(245, 158, 11, 0.08);
  color: #b45309;
}

.ticket-item-status.closed {
  background: rgba(16, 185, 129, 0.08);
  color: #059669;
}

.ticket-item-meta {
  display: flex;
  gap: 1rem;
  font-size: 0.7rem;
  color: var(--text-tertiary);
}

.ticket-item-meta span {
  display: flex;
  align-items: center;
  gap: 0.25rem;
}

.ticket-item-section {
  background: var(--bg-hover);
  padding: 0.1rem 0.5rem;
  border-radius: 0.3rem;
  font-size: 0.7rem;
}

.ticket-item-vip {
  color: #b45309;
  font-weight: 500;
}

/* ============================================ */
/* نمایش تیکت و پاسخ‌ها */
/* ============================================ */
.ticket-detail {
  padding: 1.25rem 0;
}

.ticket-detail h3 {
  font-size: 1.1rem;
  font-weight: 600;
  color: var(--text-primary);
  margin-bottom: 0.25rem;
}

.ticket-detail .ticket-meta {
  font-size: 0.75rem;
  color: var(--text-tertiary);
  margin-bottom: 1rem;
}

.ticket-message {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  border-radius: 0.75rem;
  padding: 1rem;
  margin-bottom: 0.75rem;
  line-height: 1.7;
  font-size: 0.9rem;
}

.ticket-message.admin-reply {
  background: rgba(16, 163, 127, 0.03);
  border-color: rgba(16, 163, 127, 0.12);
}

.ticket-message-header {
  display: flex;
  justify-content: space-between;
  margin-bottom: 0.5rem;
  font-size: 0.75rem;
  color: var(--text-tertiary);
}

.ticket-reply-form {
  margin-top: 1rem;
}

.ticket-reply-form textarea {
  width: 100%;
  padding: 0.75rem;
  background: var(--bg-primary);
  border: 1px solid var(--border-color);
  border-radius: 0.5rem;
  color: var(--text-primary);
  font-family: inherit;
  font-size: 0.9rem;
  resize: vertical;
  margin-bottom: 0.6rem;
}

.ticket-reply-form textarea:focus {
  outline: none;
  border-color: var(--accent-color);
  box-shadow: none;
}

.ticket-reply-form button {
  padding: 0.6rem 1.2rem;
  border-radius: 2em;
  background: var(--accent-color);
  color: #fff;
  border: none;
  font-weight: 500;
  cursor: pointer;
  font-size: 0.85rem;
  transition: background 0.2s;
}

.ticket-reply-form button:hover {
  background: var(--accent-hover);
}

/* ============================================ */
/* فیلترهای ادمین */
/* ============================================ */
.ticket-filter-btn {
  background: var(--bg-secondary);
  border: 1px solid var(--border-color);
  color: var(--text-secondary);
  padding: 0.4rem 1rem;
  border-radius: 2em;
  cursor: pointer;
  font-size: 0.8rem;
  font-weight: 500;
  transition: all 0.2s ease;
  font-family: inherit;
}

.ticket-filter-btn.active {
  background: var(--accent-color);
  color: #fff;
  border-color: var(--accent-color);
}

.tickets-header {
  display: flex;
  justify-content: space-between;
  align-items: center;
  margin-bottom: 1rem;
}

.tickets-header h2 {
  font-size: 1.15rem;
  font-weight: 600;
  color: var(--text-primary);
  display: flex;
  align-items: center;
  gap: 0.5rem;
}

/* ============================================ */
/* مودال تیکت - نسخه نهایی */
/* ============================================ */
.ticket-modal-content {
  max-width: 480px !important;
  border-radius: 1rem !important;
  overflow: hidden;
  border: 1px solid var(--border-color);
  box-shadow: 0 10px 40px rgba(0, 0, 0, 0.12);
}

.ticket-modal-header {
  display: flex;
  align-items: center;
  gap: 0.75rem;
  padding: 1.25rem;
  border-bottom: 1px solid var(--border-color);
  background: var(--bg-secondary);
}

.ticket-modal-header-icon {
  width: 2.5rem;
  height: 2.5rem;
  border-radius: 0.6rem;
  background: rgba(16, 163, 127, 0.1);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  color: var(--accent-color);
  font-size: 1.2rem;
}

/* حالت VIP */
#ticketModalContent.vip-mode .ticket-modal-header {
  background: rgba(180, 83, 9, 0.03);
  border-bottom: 1px solid rgba(180, 83, 9, 0.12);
}

#ticketModalContent.vip-mode .ticket-modal-header-icon {
  background: rgba(180, 83, 9, 0.1);
  color: #b45309;
}

.ticket-modal-header h3 {
  font-size: 1rem;
  font-weight: 600;
  color: var(--text-primary);
  margin-bottom: 0.1rem;
}

.ticket-modal-header p {
  font-size: 0.75rem;
  color: var(--text-tertiary);
}

.ticket-modal-close {
  position: absolute;
  top: 0.75rem;
  left: 0.75rem;
  width: 2rem;
  height: 2rem;
  border-radius: 50%;
  background: transparent;
  border: none;
  font-size: 1.1rem;
  color: var(--text-secondary);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s ease;
}

.ticket-modal-close:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
}

.ticket-modal-body {
  padding: 1.25rem;
}

.ticket-vip-badge {
  display: flex;
  align-items: center;
  gap: 0.5rem;
  padding: 0.6rem 0.9rem;
  background: rgba(180, 83, 9, 0.04);
  border: 1px solid rgba(180, 83, 9, 0.12);
  border-radius: 0.5rem;
  margin-bottom: 1rem;
  color: #b45309;
  font-size: 0.8rem;
  font-weight: 500;
}

.ticket-select,
.ticket-input,
.ticket-textarea {
  width: 100%;
  padding: 0.6rem 0.75rem;
  background: var(--bg-primary);
  border: 1px solid var(--border-color);
  border-radius: 0.5rem;
  color: var(--text-primary);
  font-family: inherit;
  font-size: 0.9rem;
  transition: border-color 0.2s;
}

.ticket-select:focus,
.ticket-input:focus,
.ticket-textarea:focus {
  outline: none;
  border-color: var(--accent-color);
  box-shadow: none;
}

.ticket-submit-btn {
  width: 100%;
  padding: 0.7rem;
  border-radius: 0.6rem;
  background: var(--accent-color);
  color: #fff;
  border: none;
  font-size: 0.9rem;
  font-weight: 500;
  cursor: pointer;
  transition: background 0.2s;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.4rem;
  font-family: inherit;
}

.ticket-submit-btn:hover {
  background: var(--accent-hover);
}

#ticketModalContent.vip-mode .ticket-submit-btn {
  background: #b45309;
}

#ticketModalContent.vip-mode .ticket-submit-btn:hover {
  background: #92400e;
}

/* ============================================ */
/* ریسپانسیو موبایل */
/* ============================================ */
@media (max-width: 768px) {
  .user-tickets-panel {
    width: 95%;
    max-height: 90vh;
    padding: 1.25rem 1rem;
    border-radius: 0.75rem;
  }

  .user-tickets-header h2 {
    font-size: 1rem;
  }

  .new-ticket-btn {
    padding: 0.4rem 0.8rem;
    font-size: 0.75rem;
  }

  #ticketModal .modal-body {
    max-height: 50vh;
  }

  .ticket-modal-body {
    padding: 1rem;
  }

  .ticket-modal-header {
    padding: 1rem;
  }
}
.ticket-modal-header {
  position: relative;
}

.ticket-modal-close {
  position: absolute;
  top: 0.75rem;
  left: 0.75rem;
  width: 2rem;
  height: 2rem;
  border-radius: 50%;
  background: transparent;
  border: none;
  font-size: 1.25rem;
  color: var(--text-secondary);
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s ease;
  z-index: 10;
}

.ticket-modal-close:hover {
  background: var(--bg-hover);
  color: var(--text-primary);
}